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Free ServiceNow CIS-ITSM Exam Questions Updates By ExamCost

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ServiceNow CIS-ITSM Certification is an excellent opportunity for IT professionals to validate their skills and knowledge in the field of IT Service Management. By passing the exam, candidates can demonstrate their ability to configure and manage ITSM solutions using the ServiceNow platform and their understanding of ITSM best practices. Certified Implementation Specialist - IT Service Management certification can help individuals advance their careers and open up new opportunities in the IT industry.

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Earning the CIS-ITSM Certification can benefit IT professionals in several ways. It demonstrates to employers and colleagues that the individual has the knowledge and skills to effectively implement and manage ServiceNow ITSM solutions. It can also lead to career advancement opportunities and increased earning potential.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q162-Q167):

NEW QUESTION # 162
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers

A. item name
B. catalog(s)
C. item author
D. variables
E. timestamp

Answer: A,B

NEW QUESTION # 163
Which of the following modules can be used to define incident priority rules?

A. System Policy > Rules > Data Lookup Definitions
B. System Policies > Rules > Incident Priority Lookup
C. System Policies > Rules > Incident Priority Rules
D. System Policy > Rules > Priority Lookup Rules

Answer: D

NEW QUESTION # 164
A Knowledge Article can be associated with multiple Knowledge Bases.

A. True
B. False

Answer: B

Explanation:
Explanation
A knowledge article can be associated with only one knowledge base.

NEW QUESTION # 165
In which situation would an Order Guide be used?

A. Multiple items are typically ordered together
B. Administrators prefer user-friendly forms qith questions and answers
C. Administrators choose not to use Workflow
D. Items have a complex fulfillment process

Answer: A

Explanation:
Explanation
Order Guides allow organizations to group multiple items typically ordered together. One common use of Order Guides is to onboard a new employee. This process may involve provisioning a computer with appropriate software, access to key systems, telephone setup, etc. Order Guides may standardize the process and allow hiring managers to track progress for each component to ensure on-time delivery

NEW QUESTION # 166
Which of the following statements reflects when the Actual start and Actual end date fields are populated on a change request?
Actual start is set when the _____________.

A. State changes to Implement. Actual end is set when the State changes to Review.
B. State changes to Implement. Actual end is set when the State changes to Closed.
C. First Implementation Change Task is updated. Actual end is set when the final Implementation Change Task is Closed.
D. State changes to Scheduled. Actual end is set when the State changes to Review.

Answer: B

NEW QUESTION # 167
......

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